Lewes District
Our Vision, Values and Commitments to You
We help people across Lewes District resolve problems, understand their rights, and move forward with confidence.
Our Vision
To be a local charity that  promotes a fairer Lewes District , where everyone has access to free, impartial, and confidential advice and support – helping our communities to thrive and flourish.
Our Values
Confidential
We adhere to the highest standards of client confidentiality at all times.
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High quality
Our quality assurance checks ensure we deliver consistently high standards.
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Professional
We are professionally trained, giving our clients peace of mind.
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Impactful
We transform the lives of local people and build resilience in our community.
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Empowering
We give our clients the confident to make an inform decision that is right for them.
What we stand for
Confidential
We adhere to the highest standards of client confidentiality at all times
High Quality
Our quality assurance checks ensure we deliver consistently high standards
Professional
We are professionally trained giving our clients peace of mind
Impactful
We transform the lives of local people and build resilience in our community
Empowering
We give our clients the confidence to make an informed decision that is right for them.
Our commitment to Quality and Equality
In April 2025, Lewes District Citizens Advice successfully renewed our Advice Quality Standard (AQS) accreditations in Advice, Welfare Rights Casework, Housing Casework and Disability Casework.
This quality mark, awarded by the Advice Services Alliance, recognises that we deliver advice to a professional standard — ensuring our services are high-quality, consistent and accessible to everyone in our community.The addition of the Disability Casework accreditation highlights our team’s expertise in supporting clients with disability-related issues and reflects our commitment to meeting the evolving needs of local people.
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We’re also proud to be a signatory of the East Sussex VCSE Alliance Equality, Diversity and Inclusion (EDI) Charter.
This demonstrates our ongoing dedication to improving access, inclusion and fairness for everyone involved with Lewes District Citizens Advice — including our clients, volunteers, staff, trustees and partners.
Our Sustainability Statement
At Lewes District Citizens Advice, we are committed to reducing our environmental impact while continuing to provide vital services to local communities. As a small charity operating across multiple sites, we focus on practical, achievable actions that make a difference.
We have introduced recycling initiatives, invested in refurbished IT equipment, incorporated sustainability into staff and volunteer induction, encouraged sustainable travel, and undertaken local biodiversity projects. We are also improving the energy efficiency of our offices and promoting environmentally responsible ways of working.
While some aspects of our environmental impact are outside our direct control as a tenant organisation, we work closely with landlords and partners to encourage sustainable practices wherever possible. Our approach is based on continuous improvement, transparency, and embedding sustainability into our organisational culture.
We will continue to review our progress annually and look for opportunities to support both environmental sustainability and the wellbeing of the communities we serve.
Our Impact
We are proud of the things we've accomplished and thankful for the generosity of our supporters and community. Here's a look at the impact we've made in the last year.
Taking into account the immense value of our volunteer hours, professional expertise and income gains achieved for clients, every £1 invested in LDCA delivers £19.70 in public value, a further £10.13 to the people we help, and £2.69 in fiscal value to the wider economy.
2293 People
Last year, we helped 2,293 people across Lewes District find a way forward — with free, confidential and impartial advice on the issues that matter most.
1,883 Calls Answered
Our trained advisers provided trusted guidance and direction to nearly 2,000 people seeking help by phone.
Over £500,000
Through advice, casework and advocacy, we improved the financial wellbeing of hundreds of households - securing over £500,000 in income gains and debt relief, helping people access what they’re entitled to and regain control of their finances.