Building Confidence Through Access to the Right Support

This client explained he was diagnosed with ADHD as an adult in 2017 he also has an eating disorder and severe anxiety. He describes an abusive childhood and a period of being street homeless before being housed in a hostel and eventually social housing.

He was first helped by our caseworker in 2020 during the Covid-19 “lockdown” by telephone. He had made a claim for Personal Independence Payment (PIP), which had been refused scoring 0 points on all activities. Our caseworker wrote to the DWP on the client’s behalf requesting a Mandatory Reconsideration and arguing the client had entitlement to PIP standard rate daily living component. The DWP reconsidered and revised the decision awarding PIP standard rate daily living component avoiding an appeal.

This client had a PIP award review in 2022 with a decision in December 2023, and was scored 0 daily living and mobility points and his PIP payments stopped. The client was seen in a face to face appointment and our caseworker requested a Mandatory Reconsideration, the decision was reconsidered but not revised. Our caseworker then lodged an Appeal with HMCTS, prepared a submission on behalf of the client and represented the client at an appeal hearing (June 2025). The Tribunal allowed the appeal awarding PIP enhanced rate daily living component and standard rate mobility component from 22/12/2022 to 21/12/2028. The client received a backdated PIP payment (from December 2022) of £12608.60 and going forward paid £139.60 a week.